Terms and conditions
1. Introductory Provisions
These Terms and Conditions govern the mutual rights and obligations between the service provider and clients within the scope of business activities conducted under the RB Digital brand.
Service Provider:
Marek Rychtar – RB Digital
Business ID (IČO): 08739510
Registered Office: Nádražní 101, 702 00 Moravská Ostrava a Přívoz, Czech Republic
E-mail: info@rbdigital.cz
Phone: +420 722 944 374
(hereinafter referred to as the “Provider”)
The Provider is a self-employed individual registered in the Trade Register and provides services in the field of website development, online marketing, graphic design, and website management.
2. Scope of Services
The Provider primarily offers the following services:
Website and e-shop development, including the implementation of platforms such as WordPress, WooCommerce, and others,
Online marketing, including SEO, PPC campaigns, social media management, and e-mail marketing,
Graphic design, including logos, visual identity, print materials, banners, and promotional graphics,
Website management, maintenance, and hosting of online presentations.
The scope and specification of services are always determined individually based on the client’s inquiry, the price quotation, and the subsequent acceptance of that quotation by the client.
3. Order and Contract Formation
The client may order services via e-mail, telephone, or the contact form available on the website rbdigital.cz.
Based on the client’s inquiry, the Provider will prepare a non-binding price quotation, which includes the scope of work, price, and estimated delivery timeframe.
The order becomes binding once it is confirmed in writing by the client (e.g. by e-mail) or upon payment of a pro forma invoice (deposit invoice).
By confirming the order, a contractual relationship is established between the Provider and the Client (hereinafter referred to as the “Contract”).
4. Pricing and Payment Terms
Service prices are determined individually, based on the scope of the project, and are specified in the price quotation.
The Provider may require an advance payment (deposit) before starting the work. The amount of the deposit is stated in the quotation or on the issued invoice.
The deposit is non-refundable. In the event that the cooperation is terminated after the project has started, the Provider is entitled to charge a proportional amount of the total price corresponding to the work already completed.
The remaining balance is payable upon completion of the project, no later than the due date stated on the invoice.
For selected projects, payment upon delivery without an advance may be agreed upon, provided that the Provider explicitly confirms this arrangement.
5. Project Implementation
Work on the project begins after the deposit has been paid (if such payment was agreed upon).
The Client is obliged to provide all necessary materials within the agreed timeframe — including texts, photographs, logos, access credentials, and other relevant content.
If the Client fails to deliver the materials on time, the delivery deadline may be extended accordingly, without any entitlement to a discount on the agreed price.
Upon completion of the project, the Provider will allow the Client to review the work and submit comments or feedback, which will be addressed as agreed between the parties.
6. Copyright
The Provider reserves the right to use completed projects as references on their website, social media, and in promotional materials.
7. Liability and Warranty
The Client is responsible for the accuracy, legality, and ownership of all materials provided.
The Provider shall not be held liable for the content, texts, images, or any other materials supplied by the Client.
The Provider is responsible for the technical execution of the services, but does not guarantee specific business outcomes, such as search engine rankings or sales results.
The Provider shall not be liable for any damages or losses resulting from the incorrect use of the website by the Client or any third party.
8. Termination of Cooperation
The contractual relationship may be terminated by mutual agreement or by unilateral withdrawal from either party.
If the Client terminates the cooperation after the work has begun, they are required to pay a proportional amount of the agreed price for the work already completed.
The advance payment (deposit) is non-refundable.
The Provider reserves the right to terminate the cooperation if the Client repeatedly breaches contractual obligations or fails to meet their commitments.
9. Complaints and Claims
The Client has the right to file a complaint regarding service defects within 14 days of receiving the completed work.
The complaint must be submitted in writing and must include a specific description of the defect.
The Provider undertakes to remedy the defect within a reasonable period or to provide another appropriate solution.
10. Final Provisions
All legal relations between the Provider and the Client are governed by the laws of the Czech Republic, in particular the Civil Code.
The parties shall make every effort to resolve any disputes amicably. If an amicable solution cannot be reached, disputes shall be settled by the court having subject-matter and territorial jurisdiction over the Provider.
The Provider reserves the right to amend or supplement these Terms and Conditions at any time. The updated version will be published on the website rbdigital.cz.